Field Services Technician - Grand Rapids, MI

Location: Grand Rapids, MI with service center in Newaygo, MI • Full-time

About the role

The Field Services Team of Mercury Broadband is the customer-facing unit of the company. Team members must be professional in attitude and appearance and engaged with our customers’ needs. Field Services Technicians follow installation and safety guidelines and instructions from the Field Team Supervisor.

Mercury Broadband is a leading provider of high-speed Internet and digital phone service, extending high-capacity fiber-optic networks with carrier-class wireless technologies to serve rural communities across five Midwestern states.

Responsibilities

• Install wireless broadband service at customer premises
• Install fiber-optic drops via aerial and underground methods, including drop plow operation and direct bury
• Interact with subscribers and represent the company in a professional manner
• Properly configure and connect customer’s home equipment to the Mercury Network
• Troubleshoot customer broadband and/or fiber equipment
• Assist sales team with localized marketing efforts
• Other duties as assigned

Requirements

• Follow cabling procedures for wiring homes and businesses
• Comfortable working on ladders, roofs, elevated locations, and other residential or commercial structures
• Basic mechanical skills
• Knowledge of and ability to operate basic hand and power tools
• Basic computer skills and proficiency with computers
• Basic computer networking skills and knowledge
• Use of PC-based applications to program and diagnose various communications equipment
• Clean driving record and valid driver’s license
• Self-motivated
• Customer service oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing

Company-Provided Training

• Safety training
• OSHA Certifications
• Installation and equipment training
• Ethernet wiring
• Networking Training and Concepts
• VoIP training
• Fiber-optic training

Physical Requirements

• Ability to stand, walk, sit, and traverse job sites for extended periods
• Ability to bend, twist, stoop, kneel, crouch, crawl, and squat repeatedly
• Ability to reach and grasp with hands and arms; maintain balance during tasks, including carrying tools or materials while climbing
• Ability to climb ladders (up to 25–40 ft), stairs, scaffolds, lifts, and elevated platforms using proper fall protection
• Ability to lift, carry, push, or pull 50–100 lbs (frequently or repetitively depending on task)
• Ability to move equipment up and down stairs when necessary
• Sufficient hand strength and dexterity to operate hand tools and power tools as well as work with cables, connectors, microwave gear, and small components
• Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments
• Ability to work in attics, crawl spaces, tight or confined areas
• Ability to stand or kneel for long periods
• Ability to ride in a vehicle for extended periods when traveling to job sites
• Ability to work around live electrical components and sensitive equipment
• Ability to see the full color spectrum (important for cable/connector identification)
• Normal visual acuity and hand-eye coordination for detailed installation work
• Ability to hear and communicate effectively with team members or customers
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
• Ability to sit at a computer terminal for an extended period
• May be required to operate general office equipment including but not limited to copiers and printers

Benefits

• Health insurance
• Vision insurance
• Basic dental insurance
• Life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• 401(k) retirement plan
• Paid time off
• Paid training