Field Service Technician (Georgia)

About the role

Global Industrial is a leading distributor of industrial equipment and supplies. This position is located in Buford, Georgia.

Key Responsibilities

• Provide outstanding customer service
• Visually inspect, test, and listen to machines and equipment to locate causes of malfunctions
• Discuss machine operation variations with customers to diagnose problems and repair machines
• Dismantle machine parts to detect wear, misalignment, or other problems
• Remove and replace worn or defective parts
• Install new or repaired parts; clean and lubricate machinery
• Realign and adjust components such as spindles and clutches
• Install and repair electronic components of machinery and equipment
• Start machines and equipment to test proper operation following repair
• Organize and plan with the dispatcher to follow up on repairs on equipment when all ordered parts have been received
• Organize with the dispatcher to schedule repairs and Preventive Maintenance (PM) at similar locations on the same day, as time and location permit
• Organize new service requests with the dispatcher in the same working area, as time permits
• Complete timecards accurately and completely throughout the day
• Record and report work orders, parts, supplies ordering, and a daily agenda
• Submit parts orders and all required paperwork through the tech portal/ERP system while at each location
• Organize parts received for van stock and follow up on customer repairs
• Work efficiently with the dispatcher for the most productive route each day
• Treat company equipment as if it were their own and follow PM guidelines on company provided vehicles
• Perform additional duties as a supervisor may deem necessary
• Work safely in different types of environments and always prioritize safety

Competencies and skills

• High school diploma or equivalent
• Good mechanical aptitude and skills
• Self-starter with entrepreneurial spirit
• Good driving record
• Ability to read, write, and interpret documents
• Excellent time-management skills

Language skills

• Possesses excellent communication skills; both verbal and written

Reasoning ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Detail-oriented
• Excellent listener
• Determination to be one's own manager
• Skilled in the use of hand and mechanical tools
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest

Physical Demands

• Sit, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel or crouch
• Regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds
• Moves up to 400 lbs with hand truck/dolly
• Works on a ladder running overhead piping
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Travel up to an average of 300 miles per day
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals

Work environment

• Travel up to an average of 300 miles per day
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals

Miscellaneous

• Income is based on an hourly pay structure, with a ½ hour start of the day and end of the day reduction for commute time