Field Service Technician (Entry Level) - Rochester, NY

About the role

The Senior Field Service Technician (FST) is a field-based position responsible for installing, troubleshooting, repairing, and maintaining chemical dispensing equipment and other commercial foodservice or laundry operation equipment.

Responsibilities

• Deliver exceptional service to ensure customer retention and superior customer satisfaction.
• Install, troubleshoot, repair, and maintain chemical dispensing equipment and other commercial foodservice or laundry operation equipment.
• Work independently and manage tasks efficiently within a 5-day work week schedule, including occasional 12-hour shifts, weekends, and night shifts.
• Perform physical tasks such as lifting, carrying, pushing, pulling, climbing, standing, sitting, walking, twisting, bending, kneeling, squatting, crawling, reaching, operating a computer keyboard, and using a cell phone.
• Operate a motor vehicle for approximately 30% of the day, ensuring safe travel in city, rural, and expressway conditions.
• Work in extreme temperatures, including hot and cold environments, and adhere to occupational health and safety requirements.
• Conduct business, service, and maintenance activities at customer sites, adhering to local laws and regulations.

Requirements

• A great work ethic and willingness to learn new skills with provided training.
• A basic understanding in electronics, plumbing, maintenance, or mechanical systems with the ability to troubleshoot with root cause analysis.
• Moderate working knowledge of appropriate tools, data, implements, and service needs.
• Proficient in laptop and cell phone technology, including Salesforce, Microsoft Word, and Excel.
• A valid driver's license and the ability to drive safely for approximately 30% of the day.
• Live in a specified city and be eligible to be onsite at customer locations.
• Occasional on-call coverage, including weekends, holidays, and night shifts.

Qualifications

• Basic understanding in electronics, plumbing, maintenance, or mechanical systems.
• Moderate working knowledge of appropriate tools, data, implements, and service needs.
• Proficient in laptop and cell phone technology, including Salesforce, Microsoft Word, and Excel.
• A valid driver's license.
• Ability to work in extreme temperatures, including hot and cold environments.
• Eligible to be onsite at customer locations.

Skills

• Electronics, plumbing, maintenance, or mechanical systems understanding.
• Data and implement proficiency.
• Computer and cell phone technology proficiency.
• Physical task capability (lifting, carrying, pushing, pulling, climbing).
• Vehicle operation and safe driving.
• Temperature adaptability.
• Customer service and problem-solving skills.

Benefits

• Competitive healthcare plan.
• Retirement benefits.

Pay

Total rewards at P&G include salary + bonus (if applicable) + benefits. Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience.

Schedule

This is a full-time position with Procter & Gamble.