Field Service Technician/Engineer - Western MA/Hartford County

About the role

As a member of NorcomCT’s technical services team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our technical staff provides “best in class” support to keep our client’s mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.

Responsibilities

• Diagnosis, repair and preventive maintenance of electronic equipment, including RF, control and IT equipment at customer sites
• Prepare, program, configure and stage equipment prior to installation
• Demonstrate operational aspects and features of equipment and systems and provide end user operational training
• Perform system audits and facilitate upgrades
• Deliver equipment and materials to offsite locations
• Aid implementation crews with physical installation of equipment
• Complete field configuration and optimization of new systems and facilitate cutover
• Repair electronic equipment which is installed in vehicles, at service center and at customer locations
• Aid in the design of new systems
• Complete documentation of activities, systems and materials
• Aid support staff with the processing and updating repair orders
• Keep vehicle and work area clean and maintained
• Other duties as they may be required

Requirements

• Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approaches
• Document all work, including updating cases related to service requests and other tasks in a case management system
• Work effectively and independently with minimal supervision
• Work with others collaboratively in a supporting, peer or mentoring roles when required
• Be on time for work and have consistent attendance
• Candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations
• Have the ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms
• Maintain a valid Connecticut driver’s license and an acceptable driving record
• Ability to pass company’s and customer’s background checks
• Ability to pass physical, drug test and proficiency tests
• Routine Motor Vehicle Reports (MVR), back ground checks, drug tests, physicals and proficiency tests may be required on an ongoing basis
• Able to be flexible in a dynamic and changing work day
• Able to travel out of state for training on occasion
• Maintain our company goals including honesty, integrity and ethical behavior at all times
• Experience with or as a public safety end user or first responder is beneficial

Qualifications

• Knowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as:
• AC/DC voltage and current relationships
• Understanding of wire size
• Switches and relays
• Resistance including color code
• Capacitance
• Inductance
• Voice/RF modulation/demodulation
• Semiconductors including diodes, transistor and ICs
• Truth/logic tables
• Formulas such as Ohm’s law, power law, capacitive reactance, inductive reactance
• Use of oscilloscope and DVM
• Windows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks:
• How to set an IP address on a computer and basic network configuration
• Netmask and its purpose
• Gateway and its purpose
• Basic understanding of the function of DHCP
• Windows file structure and how to navigate it
• Major server/network/PC component troubleshooting and replacement
• Installation and configuration of Windows operating systems
• The concept of a domain and active directory for a Windows network
• Network+ and/or A+ certifications are desired, but not required
• Trade school or certification program diploma or AS degree in electronics, electronic engineering or equivalent work experience
• Basic math skills to support working equations used for electronics theory
• Three-years field service or internal support experience is preferred
• Strong problem solving ability
• Ability to read and interpret schematics
• Familiarity with various electronic test equipment
• Proficiency with soldering and making connectors
• Proficiency in the use of computers and standard office equipment
• Ability to provide 24 x 7 on-call support on a rotating basis
• Ability to provide overtime support on an as needed basis
• Ability to lift and carry up to 75 pounds of equipment or test equipment on frequent occasions

Skills

• Ability to troubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approaches
• Ability to document all work, including updating cases related to service requests and other tasks in a case management system
• Ability to work effectively and independently with minimal supervision
• Ability to work with others collaboratively in a supporting, peer or mentoring roles when required
• Ability to be on time for work and have consistent attendance
• Ability to maintain a diverse skill set that will allow them to think on their feet in a variety of situations
• Ability to relate well to customers and co-workers and to explain technical information in basic, understandable terms
• Ability to maintain a valid Connecticut driver’s license and an acceptable driving record
• Ability to pass company’s and customer’s background checks
• Ability to pass physical, drug test and proficiency tests
• Ability to be flexible in a dynamic and changing work day
• Ability to travel out of state for training on occasion
• Ability to maintain our company goals including honesty, integrity and ethical behavior at all times
• Experience with or as a public safety end user or first responder is beneficial
• Knowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as:
• AC/DC voltage and current relationships
• Understanding of wire size
• Switches and relays
• Resistance including color code
• Capacitance
• Inductance
• Voice/RF modulation/demodulation
• Semiconductors including diodes, transistor and ICs
• Truth/logic tables
• Formulas such as Ohm’s law, power law, capacitive reactance, inductive reactance
• Use of oscilloscope and DVM
• Windows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks:
• How to set an IP address on a computer and basic network configuration
• Netmask and its purpose
• Gateway and its purpose
• Basic understanding of the function of DHCP
• Windows file structure and how to navigate it
• Major server/network/PC component troubleshooting and replacement
• Installation and configuration of Windows operating systems
• The concept of a domain and active directory for a Windows network
• Network+ and/or A+ certifications are desired, but not required
• Trade school or certification program diploma or AS degree in electronics, electronic engineering or equivalent work experience
• Basic math skills to support working equations used for electronics theory
• Three-years field service or internal support experience is preferred
• Strong problem solving ability
• Ability to read and interpret schematics
• Familiarity with various electronic test equipment
• Proficiency with soldering and making connectors
• Proficiency in the use of computers and standard office equipment
• Ability to provide 24 x 7 on-call support on a rotating basis
• Ability to provide overtime support on an as needed basis
• Ability to lift and carry up to 75 pounds of equipment or test equipment on frequent occasions

Benefits

• Medical, Dental, Disability and Life insurance
• 401k
• Paid Time Off
• Paid Holidays
• Profit Sharing Bonuses

Pay

Pay Rate: $29.00 to $43.00/hour ($60,320.00 - $89,440 annually)

Schedule

This position is home based, in a location to support the Hartford County, CT and Western MA areas. Employees will be required to travel to our Naugatuck headquarters location during the work day to facilitate onboarding and training and as required going forward, but will be based