Field Service Technician/Electrical - Denver, CO

About the role

The Customer Engineer (CE) at Vertiv is responsible for installing, commissioning, scheduled and emergency service on UPS, Power Distribution Units and other Power Products, and Battery systems. This role requires a combination of technical skills and interpersonal abilities.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Complete required Vertiv safety training assignments on time
• Adhere to on-site Customer safety requirements when applicable
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports)
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

Qualifications

• Experience (one or more of the following): ASEET or AMEET, or progress towards, is preferred; 3-4 years military experience in a related technical field; 2-3 years of relevant industry experience
• Interpersonal and Administrative Skills: Communicate professionally and respectfully in both written and verbal forms; Manage time effectively by prioritizing and balancing technical tasks with administrative tasks; Collaborate with peers, customers, suppliers, and leadership; Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
• Technical skills: Make basic site evaluation skills to include: environmental temperature, and general operating conditions; Familiarity with electrical / electronic test equipment and fundamentals; Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks; Employ elementary fix/repair techniques based on directed supervision; Complete service tasks and return unit to full operating conditions based upon directed supervision; Summarize and report all work related tasks performed in written and verbal form; Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

Physical Requirements

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• The associate frequently is required to sit and climb or balance.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.