Field Service Technician - DISA

About Us

Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Why Join Us?

• Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
• Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners.

Benefits

• Competitive health insurance options
• Employer paid Short-Term and Long-Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

Position Purpose

Provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for green sand molding equipment and inspect DISA’s molding equipment.

Job Functions

• Install new DISA equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.
• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.
• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary repairs or replacements both mechanical and electrical.
• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.
• Document all service activities, including repairs, maintenance, and customer interactions as needed.
• Able to comply with all Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed.

Qualifications & Experience

• Educational Background: High School Graduate or General Education Degree (GED).
• Experience: Three to seven years related experience.
• Certificates and Licenses: Valid Driver's License with good driving record.
• Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system.

Other Requirements: Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required. Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.