Field Service Technician - Davenport, IA Region

On the road, hands-on, and customer-focused role as a Field Service Technician in the Davenport, IA region.

About the role

Travel to customer locations to keep coffee, cold beverage, and water filtration equipment running at peak performance. Deliver top-notch customer service while installing, maintaining, repairing, and removing brewing equipment, grinders, and filtration units.

Responsibilities

• Install, maintain, repair, and remove brewing equipment, grinders, and water filtration units
• Perform preventative maintenance to avoid breakdowns
• Troubleshoot issues and identify repair trends before they escalate
• Manage spare parts inventory and order supplies as needed
• Use a company handheld device to accept service calls and log notes
• Prepare water filtration units to meet sales demand
• Collaborate with your manager and teammates to ensure smooth operations

Requirements

• High school diploma or equivalent
• Mechanical and electrical knowledge (experience with multi-meters and circuitry)
• Ability to diagnose, repair, and replace equipment parts
• Comfortable lifting up to 70 lbs, climbing ladders, bending, standing, and moving throughout the day
• Strong problem-solving, communication, and customer service skills
• Tech-savvy (proficient with smartphones)
• Positive, team-first attitude with integrity and professionalism
• Safe driving record and adherence to traffic laws
• Willingness to complete pre-employment testing (DOT exam and drug screen)

Schedule

• Five-day work week
• Some on-call nights, weekends, or holidays may be required
• Occasional travel depending on territory needs

Benefits

Join a team that values quality, teamwork, and great coffee. We trust our technicians, support their growth, and appreciate the vital role they play in delighting customers every day.