Field Service Technician - Dallas TX

Territory Service & Installation

This list is not exhaustive, and other duties may be assigned.

• Independently manage assigned territory workload, priorities, and customer commitments
• Balance installation, service, and maintenance activities to meet business and customer needs
• Ensure all work is completed in alignment with company standards, safety requirements, and customer expectations
• Perform onsite service, preventative maintenance, and system upgrades on installed equipment
• Troubleshoot, diagnose, and resolve hardware, software, and network-related issues; escalate as needed to meet service level expectations
• Plan, manage, and execute neurology system installations within assigned territory
• Support large-scale installations in partnership with Site Planners, Installation Specialists, and Managers
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Deliver basic customer training during installations and scheduled service engagements
• Build strong customer relationships through professionalism, communication, and consistent follow-through

Qualifications & Experience

• Education and/or Experience: Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required.
• Relevant field service experience performing installations, maintenance, and troubleshooting: 5+ years
• Medical Device experience preferred