Field Service Technician – Customer Service

About the role

You'll not only take charge of servicing, maintaining, and upgrading cutting-edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions.

Responsibilities

• Manage uptime by proactively identifying and addressing customers' challenges
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customer
• Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to make sure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule. Weekly travel is required. The ability to shift priorities and role with changes is key to taking care of our customer base
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Requirements

• Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment
• Associate degree with emphasis in mechanical, electrical or automation, preferred but not an absolute requirement
• Ability to interpret electrical, mechanical, pneumatic schematics
• PLC troubleshooting experience, i.e., the ability to upload and download
• High safety proficiency
• Consultative selling skills
• Excellent time management skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to climb a ladder and lift a minimum of 50 lb weight
• Valid US passport and up-to-date state driver’s license
• U.S. work authorization required (sponsorship not currently available); must be able to travel internationally as needed
• Service of packaging machinery — an asset

Qualifications

Skills development through University of Premier Tech platform

Skills

• Mechatronic and electro-mechanic
• Robotics — FANUC or similar preferred
• Controls — VFD, PLCs, HMI, Allen Bradley or similar
• Electrical — high and low voltage
• Mechanical
• Pneumatics
• Hydraulics

Benefits

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match (after 90 days)

Pay

Details TBD

Schedule

Weekly travel is required. The ability to shift priorities and role with changes is key to taking care of our customer base