Field Service Technician - Cooling/HVAC

About the role

Schneider Electric’s Field Service Representatives collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in dynamic environments. This position is within our U.S. Services business, specifically our Secure Power team, which focuses on servicing critical data center equipment as the OEM service provider for APC/Schneider Electric equipment.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Resolve complex escalated issues with Manager and/or Regional Service Director
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or countrywide travel as needed
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues

Requirements

• Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline, or military training equivalence
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics-related equipment
• 2+ years in Field Services or equivalent industry experience
• EPA Universal Certification
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
• Ability to move service equipment weighing up to 50 pounds

Benefits

• 2 weeks of in-person training in Dallas, TX with all expenses paid, followed by online training and on-the-job mentorship
• Flexible work arrangements
• Paid family leaves
• 401(k) with company match
• Well-being programs
• 12 holidays per year and 15 days of paid time off
• Military leave benefits
• Company share ownership
• Volunteer leave and community support programs
• Global career opportunities and access to learning platforms like Coursera
• Inclusive workplace with recognition programs and employee voice initiatives

Pay

For this U.S.-based position, the expected pay range is USD 68,000 - USD 102,000 per year, including base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.