Field Service Technician - Cooling/HVAC
About the role
Schneider’s Field Service Representatives collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in various dynamic environments. They are responsible for problem-solving, customer focus, and continuous learning and training.
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, District Service
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Manager and/or Regional Service Director to resolve complex escalated issues
- Travel throughout the region for local customer support or countrywide travel
- Auxiliary work with the Field Project Manager on larger system startups
- Resolve operational issues as required
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic, or electrical discipline or military training equivalence
- 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics related equipment
- 2+ years in Field Services or equivalent industry experience
- EPA Universal Certification
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
Qualifications
- Passionate about the work they do
- Problem solvers
- Customer focused
- Future of Schneider Electric
Skills
- Problem solving
- Customer service
- Field service repair
- Preventive maintenance
- Diagnostic
- Electrical
- Electronic
- UPS
- Technical support
- Training
- Reading and interpreting schematics
- Writing service reports
- Test and diagnostic equipment
- Vehicle operations
Benefits
- Care for yourself and your family
- Invest and plan your future
- Grow your skills and career
- Team up in the workplace
- Support your community
Pay
The expected pay range for this position is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives.
Schedule
Full-time position.
Contact
To apply, please submit an online application. This position will be posted until filled.
Equal Opportunity Employer
At Schneider, we believe in equal employment and advancement opportunities for all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.