Field Service Technician - Charlotte, NC

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Vision

- Every customer contact will result in an improved relationship with that customer.
- We will continuously strive to strengthen our supplier partnerships.
- We will encourage our fellow employees to reach their potential.
- Therefore, we will earn a fair profit and ensure our future.

Essential Functions

• Customer-focused technical product expert
• Apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintain processing & packaging machinery
• Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications
• Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status
• Inform customers of routine preventive maintenance techniques
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment

Job Duties

• Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures
• Inform customers of routine preventive maintenance techniques
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment

Qualifications

• Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery
• Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred
• Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems
• Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership

Skills

• Strong electro-mechanical skills
• Strong customer service-oriented personality

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Physical Demands

• Work near moving mechanical parts
• Work in high, precarious places
• Outdoor weather conditions
• Temperature Controlled Environment (Heating & Air Condition)
• Not Temperature Controlled Environment (Heating & Air Condition)
• Noisy
• Slippery floors

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.