Field Service Technician - Charge | Installation

About the role

As a Field Service Technician, you will play a crucial role in ensuring the operational success of our electric aviation charging products. You will be responsible for the commissioning, maintenance, and troubleshooting of charging infrastructure, guaranteeing a seamless and reliable charging experience for our customers. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for contributing to the future of sustainable air travel.

Responsibilities

• Installation and Commissioning: Execute and support the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes
• Preventive Maintenance: Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance
• Technical Troubleshooting: Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions
• Customer Support: Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure both customer and BETA owned
• Documentation: Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed field reports on service visits, highlighting any recommendations for improvements

Requirements

• High school diploma or equivalent; technical certifications or a degree in a related field is a plus
• Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or EV charging infrastructure
• Strong troubleshooting skills with the ability to analyze and solve complex technical problems
• Excellent communication and interpersonal skills for effective customer interactions
• Ability to work independently and manage time efficiently, with a strong sense of responsibility
• Understanding of electrical codes, safety protocols, and regulatory requirements
• Willingness to travel regularly to sites to provide onsite service, sometimes with little notice
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues
• Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers

Qualifications

• Bachelor’s Degree in Engineering or related technical subject area
• +2 years of experience working in a technical support or field service environment for EV charging stations, renewable energy asset management or equivalent
• + 5 years of experience working in a technical support or field service environment for a power electronics manufacturer

Benefits

• Competitive Total Compensation package including Restricted Stock Units and Performance Stock Units
• Onsite healthcare in Vermont, comprehensive medical coverage, dental and vision
• Short- and long-term disability, and paid parental leave
• Daily lunch provided, and flight lessons are part of the experience
• A range of additional perks that make work here genuinely rewarding

Pay

$26 - $31 USD

Schedule

Regular travel to customer sites is required, sometimes with little notice.