Field Service Technician, Carlton Scale (Salisbury, MD)

About the role

As a Service Technician, you play a critical role in keeping industrial businesses' operations running safely, accurately, and efficiently. Your responsibilities include performing preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment, diagnosing and troubleshooting mechanical, electrical, and electromechanical systems, and communicating clearly with customers regarding findings, next steps, and service plans.

Responsibilities

• Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems
• Plan and execute service calls efficiently, ensuring work is completed safely and correctly
• Communicate clearly with customers regarding findings, next steps, and service plans
• Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs
• Maintain tools, inventory, and company equipment according to policy
• Identify safety risks on job sites and proactively mitigate hazards
• Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements
• Participate in an on-call rotation and work overtime as needed to meet customer demand

Qualifications

• A high school diploma or equivalent
• An associate degree or technical training in electronics, industrial maintenance, or a related field is preferred
• MUST HAVE: CDL, mechanical aptitude with a solid understanding of electrical theory, experience troubleshooting industrial, mechanical, or electromechanical equipment, comfort working in different environments and customer locations daily, strong written and verbal communication skills, ability to document work clearly and accurately using digital tools, self-starter who can work independently while also contributing to a team, willingness to obtain a CDL within six months of hire (company-supported), valid driver’s license and ability to meet DOT and customer requirements, ability to pass background and drug screenings, experience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus but not required for the right candidate

Benefits

Company service vehicle Boot and tool allowances
Competitive benefits package including medical, dental, vision, and 401(k)
Ongoing training and development
Clear career growth opportunities
A safety-first culture built on accountability, teamwork, and service

Physical & Work Environment Requirements

• Ability to travel up to 25% of the time, with occasional higher travel based on business needs
• Ability to lift and move test weights and equipment (50–100 lbs. with team lifts)
• Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areas
• Comfortable wearing PPE, including respirators, when required

Equal Opportunity Statement

Carlton Industrial Solutions is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on any protected characteristic. Employment is at-will and subject to applicable laws. We participate in E-Verify.