Field Service Technician, Carlton Scale (Greensboro, NC)

About the role

As a Field Service Technician, you play a critical role in keeping our customers' operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point—and they trust our technicians to ensure their equipment performs correctly every time. This is a hands-on, field-based role for someone who enjoys problem-solving, working independently, and learning new technology while delivering outstanding customer service.

Responsibilities

• Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment
• Diagnose and troubleshoot mechanical, electrical, and electromechanical systems
• Plan and execute service calls efficiently, ensuring work is completed safely and correctly
• Communicate clearly with customers regarding findings, next steps, and service plans
• Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs
• Maintain tools, inventory, and company equipment according to policy
• Identify safety risks on job sites and proactively mitigate hazards
• Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements
• Participate in an on-call rotation and work overtime as needed to meet customer demand

Qualifications

• A high school diploma is required; an associate degree or technical training in electronics, industrial maintenance, or related field is preferred
• A mechanical aptitude with a solid understanding of electrical theory is essential
• Experience troubleshooting industrial, mechanical, or electromechanical equipment is important
• Comfort working in different environments and customer locations daily is necessary
• Strong written and verbal communication skills are required
• The ability to document work clearly and accurately using digital tools (ERP, CRM, service dispatch systems) is crucial
• A self-starter who can work independently while also contributing to a team is ideal
• Willingness to obtain a CDL within six months of hire (company-supported) is expected
• A valid driver's license and ability to meet DOT and customer requirements are mandatory
• The ability to pass background and drug screenings is required
• Experience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus but not required for the right candidate

Benefits

• Company service vehicle
• Boot and tool allowances
• Competitive benefits package including medical, dental, vision, and 401(k)
• Ongoing training and development
• Clear career growth opportunities
• A safety-first culture built on accountability, teamwork, and service

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.