Field Service Technician - Bobcat of Hagerstown

About the role

Crownstone Equipment is seeking a skilled and safety-minded Field Service Technician to support customers across multiple branches. This role is perfect for someone who enjoys hands-on problem-solving, traveling to different sites, and helping technicians succeed in both shop and field environments.

Responsibilities

• Follow all company safety policies to maintain a safe work environment.
• Safely operate a company vehicle or service truck to travel between branches and job sites as scheduled.
• Check in and out with assigned branch or service managers and complete tasks as assigned for the day.
• Inspect new, used, and failed machinery to identify problems using customer concerns, operation checks, and diagnostic techniques.
• Perform maintenance and repairs using safe practices, including disassembly, reassembly, and replacement of defective parts.
• Document all work accurately in CDK, including labor, parts, forms, and detailed repair summaries with photos/videos.
• Notify management of unforeseen issues outside the repair scope.
• Test equipment post-repair to ensure issues are resolved.
• Support technicians with technical guidance, Service Process, and CDK system training.
• Maintain company tools, shop equipment, and clean, safe work areas.
• Assist other branch functions, including Rental, Parts, Service Writer support, equipment delivery, and pick-up as assigned.
• Attend training sessions to maintain and improve technical skills.
• Perform all other duties as assigned.

Requirements

• 5–10+ years of experience as a technician in heavy construction or diesel equipment.
• Valid commercial driver’s license (MD and PA) and ability to pass an annual DOT physical.
• Strong mechanical, hydraulic, and electrical troubleshooting and repair skills.
• General knowledge and familiarity with computer and information systems.
• High school diploma or equivalent; technical/trade school preferred.

Preferred Qualifications

• Direct experience with Bobcat or other heavy equipment maintenance and repair.
• Heavy Equipment, Diesel, or Forklift Technician certifications.
• DOT Medical Card preferred.
• Experience providing technical guidance and training to other technicians.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee must frequently lift and/or move up to fifty (50) pounds and may occasionally lift and/or move up to seventy-five (75) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Company Description

Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Adams County, Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.