Field Service Technician - Austin, TX
The ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.
About the role
Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!
Responsibilities
- Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
- Performs all safety checks on equipment.
- Eductes customers on equipment and instructs on proper operation.
- Manages resolution of customer issues, including order and installation of replacements parts as necessary.
- Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
- Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
- Provides written reports on a regular basis to the Service Manager.
Requirements
- A high school diploma is required.
- An associates or bachelors degree is preferred.
- 5+ years of experience in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer.
- Knowledge and understanding of injection molding process.
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials.
- Excellent communication and interpersonal skills and strong customer service orientation.
- Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers.
- Dedicated team player with a positive attitude.
- Familiarity with ENGEL machines and robots is preferred.
- Uses internal resources efficiently to resolve customer issues expeditiously and correctly.
- Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)
Qualifications
- MUST HAVE - Must have a valid Passport, drivers license in good standing that includes REAL-ID.
Skills
- Knowledge of microprocessor programming.
Benefits
Engel offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.
Pay
Commensurate with experience.
Schedule
Varies based on location and shift.
Company Information
About this company: ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGELs turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.
About ENGEL
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.