Field Service Technician

About the role

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support.

Responsibilities

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision
• Provide timely, accurate telephone and remote technical support
• Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner
• Accurately document service activity and machine data in Salesforce CRM
• Follow up on open service issues to ensure full resolution and proper documentation
• Escalate complex technical issues quickly and effectively to internal support resources
• Inspect returned parts, evaluate warranty claims, and process associated documentation
• Learn and become proficient in Zünd software and digital cutting system operations
• Train customers on proper use of equipment and software, both on-site and remotely
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

Requirements

• Technical school education and/or one year of field service experience in a related industry is Preferred But Not Required
• Strong mechanical, electrical, and pneumatic troubleshooting abilities
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job
• Self-motivated, reliable, honest, and capable of working independently under guidance
• Good organizational skills and attention to detail
• Willingness and ability to work flexible hours, including overnight travel up to 80%
• Strong written and verbal communication skills
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
• Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment

Qualifications

None specified

Skills

• Technical aptitude
• Customer service skills
• Problem-solving abilities
• Organizational skills
• Flexibility and adaptability

Benefits

Includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance, and a Retirement Plan (401K).

Pay

N/A

Schedule

N/A