Field Service Technician

About the role

Location: Charlotte, NC area. This role requires 90% travel (including international travel as needed).

As a Field Service Technician with the CT team you will work with Carl Zeiss Industrial Quality Solutions, LLC, focusing on installation and servicing of custom equipment, interacting with customers and cross‑functional service groups, supporting R&D with engineering work related to design, build, and new system testing, and assisting production during various stages of assembly and setup.

Responsibilities

• Install, repair, troubleshoot, service and calibrate high‑tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Learn new skills on high‑tech CT machines (Computed Tomography scan) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be solutions‑oriented with the ability to work independently in a high‑pressure, fast‑paced and innovative environment.
• Travel requirement is 90‑100% within the service area, including international travel as needed.
• Other duties as required.

Requirements

• High school graduate, GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work a minimum of 50 hours per work week (regular + overtime).
• Ability to work in an industrial production shop floor environment.
• Valid driver’s license required.
• Excellent communication and customer service aptitude.

Skills

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems (nice to have).
• Previous CT machine (Computed Tomography scan) installation and troubleshooting experience preferred but not required.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401k matching
• Employee Assistance Programs
• Vacation and sick pay

Schedule

Minimum of 50 hours per work week (regular + overtime).