Field Service Technician

About the role

The Field Service Technician Level 1 will be responsible for start-up and commissioning of projects, preventative maintenance, and basic submersible wastewater pump (Flygt) and control panel troubleshooting at customer sites. Product specific training will be provided. Will interact with customers.

Responsibilities

• Evaluate, repair, and conduct hydraulic, mechanical, and electrical testing of submersible wastewater pumps
• Basic troubleshooting of electrical control panels
• Basic understanding of schematics and wiring diagrams
• Assist with start-ups and emergency callouts
• Operating and maintaining a service truck with crane and out-riggers
• Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc.
• Working with various Company provided hand and power tools
• Accurate record keeping inside Xylem’s work order management system
• Create and maintain a safe and organized working environment and culture within the organization and following protocols at customer locations
• Take care of company property
• Demonstrates High Impact Culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed

Requirements

Travel: Some travel required (overnight stays, away from home).

Pre-hire requirements to operate company vehicle:

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours – if applicable
• Road Test
• Copy of Driver’s License
• Copy of Medical Certificate

Education: HS diploma or equivalent.

Experience: 0 to 2 years of technical work experience, 1 year preferred.

Skills

Technical skills:

• Electrically and mechanically inclined
• Demonstrates critical thinking and troubleshooting ability
• Comprehend technical information and communicate it clearly
• Experience with Microsoft Office and smart devices

High Impact Behaviors:

• Transformative Mindset (Talent, Capability)
• Consistency (Strategy alignment, Continuity)
• Empowerment (Decision-making, Approval culture)
• Non-Confrontational Culture (Feedback culture)
• Clear Roles & Responsibilities

Leadership Skills:

• Proactively seeks feedback from peers, team members, and manager
• Applies new knowledge and tech to improve outcomes within team
• Identifies and mitigates risks
• Breaks down problems effectively and leverages RCA
• Prioritizes team’s and organization’s needs over