Field Service Technician

Responsibilities

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
• Collaborate with internal teams such as design, engineering, software, and external partners.
• Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters.
• Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred.
• Provide professional customer facing support face-to-face interactions and through phone and email communications.
• Complete timely and accurate case notes, repair orders, and initiate new cases as required.
• Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions.
• Perform additional duties as assigned.

Qualifications

• Proven proficiency with high and low voltage electrical systems.
• Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience.
• ASE Certifications are a plus.
• CDL class A or B preferred.
• Proficiency in Google Suite applications.
• Ability to read and interpret electrical schematics.
• A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to lift over 50 pounds.
• Requires the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions.