Field Service Technician

Description Field Service Technician Sacramento, CA | Full-Time | Field-Based | $70,000 – $85,000 per year WHY THIS ROLE If you like being the person who shows up, solves the problem, and leaves a customer's office running better than you found it, this role is for you. As a Field Service Technician in the Sacramento area, you'll be the face of SpectrumVoIP at customer sites. One day you're running and terminating cable, the next you're standing up a phone system, configuring a firewall, or mounting cameras, then walking the customer through everything before you head out. You'll own your installs from start to finish, work independently with real autonomy, and be a critical part of an installation team that customers count on. About Spectrumvoip Founded in 2007, SpectrumVoIP has grown into the largest Texas-based cloud-hosted VoIP provider in the US. We stand apart by offering Unlimited Features at a simple flat-rate price, on one of the most feature-rich platforms available. We're privately owned, growing, and serious about a culture of excellence that celebrates diversity, innovative thinking, and consistently exceeding client expectations. What You'll Do Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phonesRun, terminate, and test structured Ethernet cablingInstall or reconfigure routers, firewalls, and network peripheralsInstall camera systemsTroubleshoot networked office equipment such as printers, scanners, DVRs, and camerasTrain new customers on their products and services so they're confident from day oneDocument your work clearly, including any outstanding items, so nothing falls through the cracksManage equipment inventory using our inventory management softwareKeep your company vehicle clean and well-maintained, and follow all safety guidelines and company policies What You Bring 3+ years of experience as a field service technician serving commercial customersHigh school diploma or equivalentSolid understanding of TCP/IP networking and network configurationExperience with ISP circuits and modems (Cable, DSL, T1, FiOS, etc.)Structured cabling experience: running CAT5e, terminating to jacks and patch panels, crimping ends, and testing and troubleshooting cable runsExperience working with analog POTS services on 66 and 110 blocksAbility to follow detailed installation documentationStrong communication skills and a professional, customer-first presenceOrganized, self-sufficient, and comfortable working with little or no supervisionValid driver's license with a clean driving record and no moving violations BONUS POINTS Technical training or a related degreeExperience with Mikrotik and Cisco routing and switching equipmentCertifications such as CCNA, Network+, A+, or BICSI Requirements WHAT THE JOB INVOLVES Daily travel to customer sites, with some overnight and weekend travelClimbing ladders up to 12 feet, pulling and routing cable, and lifting or moving equipment weighing 10 to 50 poundsWorking outdoors and adapting to changing site conditionsIdentifying color-coded wiring and cable pairsObtaining a security license for camera system installations, if required Pay And Benefits Salary: $70,000 – $85,000 per year, based on experience and skillsHealth: Medical, dental, and vision eligible after 30 days, including 100% employer-paid employee-only HDHP coverage plus an HSA contributionRetirement: 401(k) with company matchTime off: Flexible PTO, paid holidays, paid sick leave, and paid parental leaveGrowth: Paid training and access to our learning management systemMore: Company vehicle, Employee Assistance Program, additional ancillary benefit plans, and an employee referral program READY TO APPLY? If you take pride in clean installs and happy customers, we want to hear from you. Apply today and join a team that's growing. SpectrumVoIP is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.