Field Service Technician

About the role

We are seeking a Field Service Technician to provide on-site installation, maintenance, troubleshooting, and repair services for office technology equipment, including copiers, multifunction printers (MFPs), managed print systems, and related accessories. The technician will travel to customer locations, diagnose and resolve equipment issues, install and configure systems, and ensure equipment is operating properly. The company provides training and certification, making this an opportunity for candidates with strong technical aptitude who are willing to learn the office-equipment industry.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair copiers, MFPs, printers, and related equipment.
• Install software, accessories, feature keys, and equipment systems.
• Test equipment after installation or repair to ensure proper operation and customer satisfaction.
• Diagnose hardware, connectivity, printing, and production-related issues.
• Communicate technical problems and solutions to management and customers.
• Document service calls, repairs, upgrades, and maintenance accurately.
• Maintain accurate service inventory and coordinate equipment/material orders.
• Track orders through delivery and keep customers informed of status.
• Provide professional on-site customer service and build strong customer relationships.
• Maintain company vehicle, tools, phone, equipment, and inventory.
• Complete required manufacturer training and technical certifications.
• Travel regularly to customer locations and occasionally outside the normal service area.
• Participate in company meetings and training programs.
• Work outside normal business hours when required.

Qualifications

• High School Diploma/GED required.
• Associate's degree or technical-school education is a plus.
• Technical aptitude and ability to troubleshoot hardware and software issues.
• Understanding of operating systems, business applications, printing systems, and network connectivity preferred.
• Ability to troubleshoot mechanical/electronic equipment.
• Familiarity with copiers, MFPs, printers, large-format equipment, or production printing is a plus.
• Strong communication and customer-service skills.
• Good documentation and record-keeping abilities.
• Valid driver's license and good driving record.
• Willingness to travel to customer sites.
• Ability to work independently in the field.
• Willingness to complete company/manufacturer training and certifications.