Field Service Technician
About the role
Protean Instruments, a division of Ludlum Measurements, Inc., is seeking a self-starter Field Service Technician to join our team in Knoxville, TN. The Field Service Technician will drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all onsite installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports while documenting processes
- Operate vehicles in a safe manner and use field automation systems
- Follow all company files procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Perform other related duties as assigned
Skills and Qualifications
- Proven field service experience
- Technical degree or certification preferred
- Must be able to lift up to 50 pounds
- Ability to travel 1–2 weeks per month
- Excellent organizational skills and attention to detail
- Beginner electronic technical skills
- Ability to read and interpret schematics
- Ability to troubleshoot, test, repair, and service technical equipment
- Through-hole soldering experience
- Familiarity and operation of oscilloscope, computers, mobile tools, and applications
- Excellent verbal and written communication skills
- Ability to work flexible shifts and to adapt to changing work schedules
Benefits
- Health, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible spending account
- Opportunities for professional growth and development
About Ludlum Measurements
Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment. When you join Ludlum’s team, you will learn new skills, acquire knowledge, and use these values to help grow in your career and fulfill your professional goals. We have a technical, clever talent pool here and want you to join us!