Field Service Technician

Salary is based on experience and geographic location.

About the role

The Field Service Technician performs field and in-house service work for customers, including the installation and set-up of new machines. This role ensures customer satisfaction by delivering high-quality work in a timely manner, covering installation, repair, and maintenance of electrical, mechanical, computer, and industrial systems in production settings.

Responsibilities

• Install, maintain, and repair electro-mechanical equipment.
• Travel to customer locations throughout North America to perform installations, maintenance, and repairs.
• Prepare and test equipment before shipment to ensure proper functioning.
• Load and unload equipment at company and customer facilities.
• Train customers and operators on proper use of equipment.
• Troubleshoot and diagnose equipment issues using technical manuals, schematics, and diagnostic tools.
• Provide phone service support on an “on-call” basis.
• Document all installation and service work, including expense reports, service reports, and time sheets.
• Identify opportunities for process improvement and cost reduction.

Requirements

• Ability to obtain and maintain a valid US passport or passport card preferred.
• Understanding of mechanical, electrical, and electronic systems, including PLC and VFD controls.
• Ability to read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams.
• Strong critical thinking, troubleshooting, and analytical skills.
• Ability to read and follow oral and written instructions.
• Ability to handle stress and perform in a fast-paced environment.
• Ability to establish priorities, work independently, and proceed with objectives without direct supervision.
• Adaptability and flexibility to embrace new skills.
• Proven ability to work collaboratively in a team environment.
• Strong time management skills for efficient task allocation and meeting deadlines.
• Meticulous attention to detail in completing tasks and maintaining high-quality standards.

Qualifications

• Knowledge of mechanical and electrical standards and practices, typically acquired through a technical certificate or equivalent combinations of education and experience.
• Experience with material and resource planning systems, spreadsheets, word processing, customer management databases, and data management software preferred.
• Experience in electro-mechanical principles, systems, and repair preferred.
• Experience building and maintaining strong customer service relationships preferred.

Physical Requirements

• Ability to stand, walk, and move around for extended periods.
• Capability to lift and carry objects of various weights, from light office supplies to heavy machinery components.
• Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, and assembling products.
• Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions.
• Endurance to withstand prolonged physical activity or work shifts, particularly in manufacturing roles involving repetitive tasks.
• Ability to move quickly and with coordination to navigate tight spaces and react to changing work conditions.
• Flexibility to bend, stoop, and reach low or high objects, particularly for material handling or maintenance tasks.
• Capability to climb ladders, stairs, or scaffolding as required.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.
• Good hand-eye coordination and motor skills for precision tasks like operating machinery or using hand tools.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes.

Travel Requirements

This is a field-based role requiring frequent overnight travel, up to 75% of the time.

Driver Qualification

• Ability to drive a company-owned/leased vehicle or personal vehicle on behalf of the company is preferred.
• Inclusion in the company’s driver qualification program is required to drive a company-owned/leased vehicle or personal vehicle.

Becoming a qualified driver includes:

• Agreeing to company driving policies.
• Possessing and maintaining a valid driver’s license and being at least 21 years of age.
• Maintaining an acceptable driving record, verified through baseline motor vehicle record checks and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, providing a copy of the declaration page from personal auto insurance showing policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident, or $50,000 bodily injury per accident/$10,000 property damage per accident for less than 5 hours/200 miles per year, or the state minimum, whichever is more). This requirement is verified initially and annually thereafter.

Company Culture & Values

• Committed People: Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ.
• Customer First: We recognize that our customers are essential to our success. We focus on serving them with seamless communication and access to products.
• Humble: We value kindness, humility, and positivity, which reflect genuine care for those around us.
• Experts: Our team strives to be experts in their roles, from efficient and high-quality production to deep knowledge of our product portfolio and policies.
• Personal Growth: We prioritize intentional growth, developing ourselves and others to adapt to changing tools and customer expectations.
• Hard Workers: We commit to putting our strongest effort into serving our customers and team.
• High Expectations: We hold ourselves and others to high standards, helping align efforts toward perfection and course-correcting when needed.
• Safety: Safety is non-negotiable. We prioritize it over profit, efficiency, or other considerations to ensure everyone returns home safely.

Benefits

As a family-owned and operated company, we offer a comprehensive benefits package designed to support you and your family, including:

• Medical, dental, and vision coverage.
• HSA employer contribution.
• 401k with profit sharing.
• Paid vacation.
• Wellness stipends.
• Childcare reimbursement assistance.
• Additional benefits to support overall well-being and family life.

We are committed to continuously enhancing our benefits to meet the evolving needs of our team.