Field Service Technician

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of €4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

About the role

The "Field Service Technician I" is a member of the Service Department working under the direction of the manager of the MW micro-enterprise business reporting under the Service business. The Field Service Technician I is responsible for installing equipment at customer sites and repairing equipment in the Voith facility.

Responsibilities

• Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians
• Perform work, supervised and unsupervised, in the field at customer’s mill site
• Collaborate with customer personnel planning onsite work
• Participate in installation-related discussions, in-house or at customer site
• Main responsibility is the installation of fiber systems equipment and parts
• Organize tools and parts needed for field service activities
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
• Complete timely and accurate service reports, time records, and expense forms
• Conduct or participate in meetings with managers, co-workers, and/or customers
• Able to travel on a frequent basis within North America; occasional international travel will be required
• Perform other duties as assigned such as in-house technical assistance for customers

Requirements

• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
• Good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls
• Ability to read mechanical drawings, control schematics and bills of materials
• Good communication skills, verbal and written, with strong customer relation skills
• Ability to operate independent of daily direction
• Comply with all company policies and procedures
• Construction experience in the paper or similar industry
• Excellent customer relations skills
• Ability to prioritize and organize multiple tasks and demands, make things happen, get results
• Good troubleshooting/problem-solving skills

Qualifications

• High school degree and/or related experience

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Benefits

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement