Field Service Technician

About the role

Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.

Responsibilities

• Effectively troubleshoot and repair a wide variety of copiers and printers
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction
• Manage time and customer expectations/requirements in a geographical territory
• Comply with company policies and procedures
• Achieve and maintain company benchmark performance
• Engage in continuous product training
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

Qualifications

• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn

Benefits

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Generous PTO policy
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle
• Enrollment into monthly bonus opportunity program