Field Service Technician

About the role

The Field Service Technician position at UBEO Business Services is an intermediate level technician responsible for the timely and cost-effective maintenance and repair of office product equipment. This role also involves promoting and maintaining high levels of customer satisfaction, influencing sales volume growth, and interacting with customers, field service, sales, management, and administration.

Responsibilities

• Maximize equipment uptime through timely response and effective repair with selective customer training
• Manage asset utilization to achieve targeted financial results and create superior value for UBEO Business Services and customers
• Analyze customer needs, identify business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a courteous, positive, and professional manner
• Complete administrative tasks on time and accurately
• Provide accurate feedback with call close information, parts usage reports, and customer meter readings
• Perform other activities that support UBEO Business Services and the service organization

Qualifications

• High School diploma or GED
• Associates degree or equivalent technical training
• Successful completion of:
• Manufacturer Core Basics
• Two Manufacturer Training Classes
• Two to five years of industry or equivalent experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+ lbs on occasion

Pay

A competitive compensation package is offered, including an excellent benefits package that is a significant part of total compensation. The benefits package includes:

• Choice of medical, dental, and vision plans
• Generous Company Paid Health Reimbursement Account options
• Company-paid life and accidental death and dismemberment insurance
• Flexible Spending and Health Savings Account options
• Voluntary coverages at low group rates including Aflac Insurance
• Pet Insurance
• Pre-paid legal coverage
• A generous wealth accumulation program with a 401(k) plan with match upon eligibility and free financial counseling
• Generous vacation, holiday, and sick leave programs