Field Service Technician

About the role

Tri-Lift Industries, Inc. is a third generation family business and a leader in material handling equipment and solutions, representing CLARK, BYD, and Liugong forklifts as well as aerial equipment across North Carolina, South Carolina, and Virginia. The company’s vision is to be the trusted long‑term material handling partner by delivering industry‑leading products and services that enhance customers’ businesses. Core values include passion, professionalism, integrity, and teamwork. Tri‑Lift offers continuous paid training, wages based on experience and training, a complete benefits package for employees and families, and provides technicians with a positive attitude, good organizational and communication skills, and their own tools. Candidates must pass a pre‑employment drug test and hold a valid driver’s license; driving records are reviewed for company‑vehicle eligibility.

Responsibilities

• Promote an atmosphere of goodwill and accountability between the company and the customer.
• Act in a professional manner and provide a superior level of customer service.
• Expertly analyze and diagnose equipment problems and breakdowns.
• Recommend the correct service and repair actions to resolve equipment performance issues.
• Make appropriate equipment repairs or modifications.
• Efficiently perform scheduled equipment maintenance.
• Accurately and neatly document each service call and repair, providing the necessary paperwork.
• Maintain serviceability and accountability of all company equipment.
• Maintain the company service van in a clean, orderly and hazard‑free manner.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide well‑maintained personal tools required to effectively perform equipment service duties.
• Responsible for keeping the work area clean and hazard free.
• Cooperatively performs additional duties when assigned by management.

Requirements

• Knowledge of Electrical and Industrial Battery Charger repair is a plus.
• High school diploma or equivalent with three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, co‑workers and management.
• Ability to understand necessary service and training manuals and schematics.
• Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

Benefits

• Competitive compensation and PTO
• Extensive hands‑on training and advancement opportunities
• Company uniforms
• Company vehicle and gas card (for road technicians)
• Tablet and laptop
• 401(k) plan that matches 4%
• Medical, dental and vision insurance
• Company‑paid short‑ and long‑term disability
• Company‑paid life insurance with additional purchase options

Pay

Hourly range: $26 - $35

Schedule

Typical work schedule: 8:00 AM to 4:30 PM