Field Service Technician

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info, remove boilerplate like EEO, immigration note, etc. Also remove duplicated lines, navigation, cookie, legal, etc. Also remove "This job opening is not eligible for immigration/work visa sponsorship" (boilerplate). Also remove "Eeo" etc. We need to parse the posting. Let's extract sections: - Position Summary: description of role. Could be "About the role" maybe. The summary includes responsibilities etc. But we have separate Responsibilities section later. We can put summary under "About the role". Should we also include "About The Company"? That could be separate but not in list of allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include About the role (summary), Responsibilities, Requirements (maybe from Areas Of Expertise & Special Skills), Qualifications (maybe overlapping), Skills (maybe from Areas Of Expertise), Benefits (from company description), Schedule (from SCHEDULE line). Pay: not mentioned (no salary). So we should not include Pay section. We must not create sections with filler like "not specified". So omit Pay. We need to ensure we include all substantive info. Let's extract content: Position Summary paragraph: "The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures." That's summary. Then "SCHEDULE: the schedule for this position is dule 9am-6pm with flexibility to work overtime as needed and work in a on-call rotation for weekend coverage, flexibility to customer needs is required". There's a typo "dule". We'll keep as is but maybe correct? We should preserve content exactly? Probably keep as given but fix obvious typo? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't say we must keep typos. Safer to keep as is? Might be considered a mistake but it's part of posting. I'd keep exactly as written: "dule 9am-6pm". However that seems odd. Could be "the schedule for this position is 9am-6pm". I'd preserve as written but maybe correct? I'd keep as is to avoid inventing. But "dule" is likely a typo; preserving it may be considered preserving substantive info (the typo is part of the text). I'd keep it. Responsibilities list: many bullet-like sentences. We need to put them in

• . The responsibilities paragraph includes many sentences separated by periods. We'll split into logical items. Let's list responsibilities: - Operates in assigned territory and performs repairs and services on products. - Can install all equipment in new and/or remodeled sites without assistance. - Can handle all projects/installs without assistance. - Performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas. - Proficient knowledge and use of all client support applications and portals. - Able to troubleshoot and fix complex problems over the phone with store personnel. - Uses established procedures and/or instructions for repetitive and/or routine work. - Works on tasks individually or as a part of a team and aids less experienced service representatives. - Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment. - Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. - Builds positive customer relationships with product end-user and customer project and/or store management. - Operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation. - Has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology. - With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives. - Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. - Flexibility to work varying shifts including overtime and weekends as necessary. - Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports. - Effectively maintain and manage trunk stock to support all customers. - Perform other related duties as assigned. Also there is "Environmental Conditions" section with physical demands. Should we include that? It's not in allowed headings but could be part of Responsibilities or Requirements? It's more about working conditions. Could be included under Responsibilities as bullet? Or maybe under Requirements? The allowed headings do not include Working Conditions. We could incorporate into Responsibilities as bullet points. The instruction: Prefer a few substantive sections over many thin ones. So we could add them under Responsibilities. Environmental Conditions bullets: - Driving to multiple customer locations throughout the day. - Lifting to 50 lbs. without assistance. - Standing/Walking activities are encountered during 75% of the normal workday. - Stooping/Bending/Squatting activities are encountered on a frequent basis. - Reaching activities are conducted on a frequent and repetitive basis throughout the workday. - An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties. - Regular use of basic hand tools (drills, screwdrivers, etc.). - Regular air travel may be required. - Use of ladders or lifts to access roof or inside celling / wall devices. We'll include those as responsibilities. Next: Areas Of Expertise & Special Skills: list of qualifications/skills. Let's extract: - High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred. - Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography. - Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices. - Demonstrates general knowledge and experience in wall-to-wall IT service and support. - The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters. - Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner. - Good Customer Service skills are essential. - Develops skills in maintaining good working relations with customers and peers. - Ability to multitask, prioritize assignments and work independently. - Must have good written and oral communication skills including tact and diplomacy when facing customers. - The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof. - Self-motivated and strong work ethic. - Ensures that solutions to today’s problems do not become tomorrow’s. - Maintain a professional demeanor, dress, and behavior. - Problem solving and Organizational skills. - Ability to work long hours as project needs dictate in a physically demanding environment. - Ability to work varying shifts including overtime and weekends as necessary. Some of these overlap with responsibilities. We'll treat them as Requirements/Qualifications/Skills. We need sections: Requirements, Qualifications, Skills. The posting has "Areas Of Expertise & Special Skills". Could map to Skills. Also "High School Diploma..." could be Requirements or Qualifications. We'll split. We must not repeat info unnecessarily but preserve all. We can allocate: - Requirements: maybe the mandatory items like High School Diploma + 4+ years experience, ability to travel 100%, mechanical aptitude, ability to follow directions, good customer service skills, etc. - Qualifications: maybe IT/Technical degree or certificate preferred, operational knowledge of PC tech, network infrastructure, etc., demonstrates general knowledge in wall-to-wall IT service, ability to recognize cables, etc. - Skills: maybe customer service, communication, multitasking, problem solving, organizational skills, self-motivated, professional demeanor, ability to work long hours, varying shifts. But we need to avoid duplication. Let's think: We can combine into Requirements (minimum) and Skills (preferred). However we must not create thin sections. Perhaps better to have Requirements (includes education/experience, travel, mechanical aptitude, ability to follow directions, customer service) and Skills (includes technical knowledge, communication, multitasking, problem solving, organizational, self-motivated, professional demeanor, ability to work long hours/varying shifts). Qualifications maybe not needed. But we have to include sections only if posting has real specific content. We'll include About the role, Responsibilities, Requirements, Skills, Benefits, Schedule. Possibly also Qualifications if we have distinct content. Let's extract Benefits: from About The Company: "Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Company provided life insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days". So we have benefits list. Pay: "competitive salary" but no specific amount. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits, so we include Benefits. It mentions competitive salary but no specific number, so we should not create Pay section because it's not specific (just "competitive salary" which is vague). The instruction says never create Pay section unless posting actually states them. It states "competitive salary" but that's not a specific figure; still it's stating pay exists but not amount. I'd interpret that as not enough to create a Pay section (since they said avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD"). "competitive salary" is vague but not exactly those placeholders. However it's still not a concrete number. Safer to omit Pay section. Schedule: we have schedule info. Now we need to output HTML fragment with headings

  for each section. We'll produce:

  About the role

  ... summary ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Skills

  • ...
  ...

  Benefits

  • ...
  ...

  Schedule

  the schedule for this position is dule 9am-6pm with flexibility to work overtime as needed and work in a on-call rotation for weekend coverage, flexibility to customer needs is required

  We must ensure we didn't