Field Service Technician

About the role

Throne is a fast-growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. Ahead of our launch in New York City, we are looking for a full-time Field Service Technician to join our team, reporting to the NYC Technical Operations Manager. You will perform a variety of repairs addressing electrical, mechanical, plumbing, or construction-related issues, provide on-the-job support to other technicians, prioritize daily tasks, and assist with training and onboarding new technicians. New hires will travel to Washington, DC for a fully paid two-week training program at the start of employment. This role requires a willingness to work a flexible schedule based on operational needs.

Responsibilities

• Maintain the working condition of Throne Units:
  • Troubleshoot, identify, and repair Thrones on-site as issues arise
  • Prioritize and assign tasks to yourself and other field service technicians
  • Interpret electrical schematics and mechanical drawings to guide installations, repairs, and upgrades
  • Maintain accurate records of work performed, including documentation of repairs, replacements, and inspections
• Organize and maintain the warehouse, vehicles, and tools:
  • Update and maintain accuracy of our inventory system
  • Keep fleet vehicles clean and organized
  • Organize and maintain the warehouse environment

Requirements

• A minimum of 3 years of experience in plumbing, electrical work, construction basics, or remodeling
• Proficiency in reading and interpreting electrical schematics and diagrams
• Demonstrated ability to use tools and equipment properly and safely
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues
• Knowledge of testing procedures for electrical components, including voltage, continuity, and current tests
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to work on weekends or outside of regular business hours as needed
• Valid driver's license and clean driving record
• Can-do attitude and passion for Throne's mission

Preferred Qualifications

• Experience operating a forklift, ideally in outdoor environments
• Certification or license in plumbing, electrical work, or a related field
• Experience working with smart technologies or IoT (Internet of Things) devices
• Prior experience in the portable sanitation industry

Pay

The base hourly rate for this position is $34.80, in addition to $16.14 per hour in fringe benefits. Actual compensation will depend on a candidate's applicable experience and skills.

Benefits

• Paid Time Off (PTO), starting at 10 days per year and increasing with tenure
• Paid Sick Leave
• Paid Parental Leave
• Medical Insurance, including plan options with 100% employer-paid premiums
• Dental Insurance
• Vision Insurance
• Meaningful Series B Equity
• 401(k) Plan, with a fringe contribution for eligible roles
• Employee Assistance Program (EAP) and National Discounts
• Short and Long-Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Employer-Paid Basic Life Insurance
• Worker's Compensation Coverage
• Legal Insurance

Benefits offered to full-time and part-time employees may vary by State.