Field Service Technician

About the role

We're hiring a full-time Field Service Technician to join our team in Ann Arbor, reporting to the Operations Manager. This role requires a flexible start time between 7am and 8am, and weekend availability is required. You will perform repairs addressing electrical, mechanical, plumbing, or construction-related issues, provide on-the-job support to other technicians, prioritize daily tasks, and assist with training and onboarding new technicians.

The base hourly rate for this position is $23.80 - $27.37 per hour, depending on applicable experience and skills.

Responsibilities

• Maintain the working condition of Throne Units by troubleshooting, identifying, and repairing issues on-site as they arise.
• Prioritize and assign tasks to yourself and other field service technicians.
• Interpret electrical schematics and mechanical drawings to guide installations, repairs, and upgrades.
• Maintain accurate records of work performed, including documentation of repairs, replacements, and inspections.
• Update and maintain accuracy of our inventory system.
• Keep fleet vehicles clean and organized.
• Organize and maintain the warehouse environment.

Requirements

• A minimum of 3 years of experience in plumbing, electrical work, construction basics, or remodeling.
• Proficiency in reading and interpreting electrical schematics and diagrams.
• Demonstrated ability to use tools and equipment properly and safely.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Knowledge of testing procedures for electrical components, including voltage, continuity, and current tests.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work on weekends or outside of regular business hours as needed.
• Valid driver's license and clean driving record.
• Can-do attitude and passion for Throne's mission.

Preferred Qualifications

• Experience operating a forklift, ideally in outdoor environments.
• Certification or license in plumbing, electrical work, or a related field.
• Experience working with smart technologies or IoT (Internet of Things) devices.
• Prior experience in the portable sanitation industry.

Benefits

• Medical Insurance, including plan options with 100% employer-paid premiums.
• Dental Insurance.
• Vision Insurance.
• Meaningful Series B Equity.
• 401(k) Plan.
• Paid Time Off (PTO).
• Employee Assistance Program (EAP) and National Discounts.
• Paid Sick Leave.
• Short and Long-Term Disability Insurance.
• Life, Dependent Life, and AD&D Insurance.
• Employer-Paid Basic Life Insurance.
• Worker's Compensation Coverage.
• Legal Insurance.

Benefits offered to full-time and part-time employees may vary by State.