Field Service Technician

About the Role

As a Field Service Engineer, you will troubleshoot machine downtime, perform machine assessments, and provide repair or productivity improvement recommendations. You will also conduct new machine start-up inspections, operations training, and oversee onsite parts removal, installation, and assembly. Your role includes recommending parts and service solutions to enhance machine uptime, maintenance, and operation.

Responsibilities

• Troubleshoot machine downtime and perform overall machine assessments; provide repair or productivity improvement recommendations.
• Perform new machine start-up inspections and operations training.
• Oversee onsite parts removal, installation, and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
• Provide written post-visit reports including visit overview, observations, recommendations, and accompanying quotes for parts.
• Based on field observations and customer feedback, provide equipment design and feature recommendations to Rotex Engineering.
• Maintain a reasonable “on-call” status to answer customer questions via phone and email.
• Perform other assignments or duties appropriate to the position.
• Assist in developing department documents, standards, and processes as necessary.

Requirements

• Associate’s Degree in Engineering or related field; or 1-2 years of related mechanical engineering, maintenance, or field service experience; or equivalent combination of education and experience.
• Ability to travel 50-75% of the time.
• Intermediate knowledge and experience with Microsoft Office (Word, PowerPoint, Excel, Outlook).

Skills

• Action/Results Oriented: Achieves high-level, sustainable performance and results; bottom-line oriented; pushes self and others to achieve timely, quality results; highly energetic; acts with urgency; seizes opportunities.
• Customer Oriented: Understands and meets customer expectations; uses customer feedback to improve products and services; builds trust and respect with customers.
• Analytical and Decisive: Uses logic and insight to solve problems; uncovers root causes; makes timely decisions.

Preferred Qualifications

• Experience with Microsoft CRM.
• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms.

Physical Demands

To perform this job successfully, the following physical demands are representative of those that must be met. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear.
• Occasionally required to crouch.
• May occasionally lift items as heavy as 25 lbs.
• Specific vision abilities include seeing near and far distances.

About the Company

The Rotex Group is a global leader in manufacturing and supplying high-quality industrial screening and separation equipment for diverse industries. With a 175-year history, Rotex is known for innovative and cost-effective solutions. The company is a business unit of Hillenbrand, a global industrial company providing mission-critical processing equipment and solutions in over 100 countries.