Field Service Technician

About the role

TDS Telecom is dedicated to strengthening communities through cutting-edge fiber internet technology. As a Field Service Technician, you will play a crucial role in ensuring reliable and efficient telecommunications services for our customers. Your primary responsibilities include on-site installations, troubleshooting, repairs, and maintenance of various telecommunications products and equipment.

Responsibilities

• Aids in and performs on-site installations, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers.
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies, and marks company underground and buried facilities to prevent damage.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections.
• Responds to “trouble” dispatches.
• Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service.
• Proactively educates and sells TDS products and services to customers.
• Gains working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Requirements

• Maintain a valid driver's license.
• Follow TDS attendance guidelines to meet business needs.
• Successfully complete customer-specific requirements, which may include a background check.
• Be available for on-call/standby responsibilities and occasional travel.
• Work overtime as needed.
• Pass all components of the Safety Course curriculum.
• Maintain DOT requirements related to operating vehicles with a combined GVRW of >10,000 lbs.
• Gain A+ certification and computer networking experience.
• Understand telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Have practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Operate vehicles with manual transmissions.

Qualifications

• Must have and maintain a valid driver's license.
• Must follow TDS attendance guidelines.
• Must successfully complete customer-specific requirements, which may include a background check.
• Must be available for on-call/standby responsibilities and occasional travel.
• Must work overtime as needed.
• Must pass all components of the Safety Course curriculum.
• Must maintain DOT requirements related to operating vehicles with a combined GVRW of >10,000 lbs.
• Must gain A+ certification and computer networking experience.
• Must understand telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Must have practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Must operate vehicles with manual transmissions.

Skills

• Customer service and sales skills.
• Effective verbal and written communication skills.
• Organizational skills.
• Ability to work independently and multi-task.
• Ability to operate vehicles with manual transmissions.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts

Pay

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Schedule

This role will be expected to follow a Wednesday–Saturday schedule, working four 10-hour shifts (8:00 AM–7:00 PM). Additional overtime may be required as-needed, and participation in an on-call rotation is required. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the De Pere, WI warehouse located at: 1800 Scheuring Rd Ste A - De Pere, WI 54115. This position is eligible for a $3,500 sign-on bonus! (Payout terms apply)