Field Service Technician

About the role

As a Field Service Technician at TDS Telecom, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment. This position involves direct, face-to-face customer interaction and requires proactive sales of TDS services and products, including Telephony, Video/CATV/DBS, Internet, and high-speed networks. You will exceed customer expectations by identifying needs and providing communications solutions while demonstrating TDS products and seeking sales opportunities.

Due to in-field support and on-call requirements, you must reside within a 60-minute driving distance from the Waunakee, Wisconsin warehouse located at: 2627 Truax Blvd, Eau Claire, WI 54703.

Responsibilities

• Assist with and perform on-site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers.
• Identify the location of defective cable using various test equipment and repair buried, aerial, underground, and/or customer cable.
• Locate cable and fiber in response to customer requests and/or construction needs; pole climbing and operating construction equipment is required.
• Locate, identify, and mark company underground and buried facilities to prevent damage.
• Maintain an orderly log of all locate requests in the exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support techniques and corrections; respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Deliver excellent customer service and proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
• Develop an understanding of telecommunication products and services, including but not limited to: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, and Testing & Certifying Loops.
• Utilize practical knowledge/experience with computer applications such as databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel.

Requirements

• Must have and maintain a valid driver’s license.
• Must follow TDS attendance guidelines to meet business and customer obligations.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check.
• Must be available for on-call/standby responsibilities and occasional travel.
• Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• A+ certification and computer networking experience.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communication skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates will have the opportunity to participate in Associate Resource Groups designed to encourage community and facilitate professional development.

Pay

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range: $22.62/Hr. - $33.94/Hr.