Field Service Technician

Full-time, non-exempt position reporting to the Field Service Manager. Remote location.

About the role

The Field Service Technician completes repairs in the Field, Workshop, and Distributor/Customer facilities for all models produced by Tadano.

Responsibilities

• Performs inspection, troubleshooting, tear down, repair, reassembly, test, and maintenance.
• Proficient in electrical, hydraulic, mechanical, pneumatic, and powertrains.
• Performs complete inspections in accordance with standard industry practices, specifications, and factory guidelines.
• Performs operating and safety demonstrations to Distributors/Customers.
• Completes necessary paperwork: service reports, warranty reports, timesheets, parts requests, and expense reports.
• Assists Field Service Manager with processes as necessary.
• Performs maintenance activities of company-owned vehicles and equipment as needed.
• Performs other labor as needed to maintain an orderly, safe, and efficient work environment.
• Tracks and maintains company-owned tools and equipment.

Requirements

• Minimum of a High School Diploma or GED.
• 5+ years relevant experience in Heavy Equipment or Automotive service and/or manufacturing.
• Working knowledge of product safety and equipment standards.
• Strong troubleshooting skills and schematic interpretation.
• Ability to work unsupervised for extended periods without direction.
• Willingness to work nights and weekends and be available to travel with little notice.
• Valid driver’s license and clean driving record.

Core Competencies

• Communication Excellence: Strong verbal and written communication skills; able to engage effectively across all levels of staff and leadership.
• Interpersonal & Conflict Resolution: Skilled at building positive relationships, negotiating effectively, and resolving conflicts with professionalism and respect.
• Organizational Mastery: Highly detail-oriented and organized; keeps records, schedules, and processes efficient and accurate.
• Time Management & Productivity: Manages competing priorities, adapts to shifting demands, and consistently meets deadlines.
• Analytical & Problem-Solving: Approaches challenges with critical thinking and sound judgment, offering practical solutions.
• Ethics & Confidentiality: Acts with integrity and discretion, maintaining professionalism and confidentiality at all times.
• Safety & Workplace Standards: Committed to maintaining a clean, safe, and compliant working environment.

Physical Requirements

This position requires extended periods of physical labor in outdoor and potentially harsh environments. Occasional standing, walking, entering/exiting crane cabs, and lifting of materials up to 100 pounds may be necessary. Visual acuity—including close, distance, color, peripheral, and depth perception—is required, along with the ability to adjust focus. Strong communication abilities are necessary to exchange accurate information, collaborate with team members, and support operational needs.

Pay

Estimated salary range: $70,000 - $105,000 annually, depending on experience.