Field Service Technician

About the role

As a Field Service Technician, you will be responsible for installing, commissioning, maintaining, and supporting Submer systems on-site at datacenters and client facilities. This is a dynamic, travel-heavy role ideal for someone with strong electromechanical skills, customer-facing professionalism, and a drive to solve real-world challenges.

Responsibilities

• Perform on-site installation, commissioning, and testing of Submer’s systems.
• Execute preventive and corrective maintenance tasks.
• Support troubleshooting and root cause analysis for hardware, plumbing, and mechanical/electrical systems.
• Interface directly with customers, contractors, and project teams to ensure smooth deployments and service delivery.
• Ensure compliance with safety standards and local site protocols.
• Document all site activities including installations, interventions, and system updates.
• Provide remote support or on-site escalation when required.
• Collaborate with engineering and product teams to report issues and suggest design improvements.
• Maintain tools, spare parts, and test equipment in good working order.
• Assist in training clients or partners on proper operation and maintenance procedures.
• When onsite in our Houston office, support our product engineering, assembly and testing lab activities.

Requirements

• 8+ years of experience in field services, datacenter operations, or industrial system installation (e.g., HVAC, mechanical, or electrical systems).
• Technical training in electromechanical engineering, HVAC, electrical systems, or related field preferred.
• Experience working in mission-critical environments (datacenters, clean rooms, industrial systems) is a strong plus.
• Solid understanding of electrical, mechanical, and plumbing (MEP) systems.
• Solid understanding of PLC coding principles and capable of making basic edits or adjustments (though not experienced in full-scale PLC programming or development).
• Strong hands-on troubleshooting and diagnostic skills.
• Solid understanding of electrical, mechanical, and plumbing (MEP) systems.
• Comfortable reading technical drawings, schematics, and manuals.
• Clear, confident communication skills with a customer-first attitude.
• Ability to work independently in remote, high-pressure environments.
• Willingness to travel up to 75% across the U.S., sometimes internationally.
• US Secret or Top Secret Clearance is preferred

Qualifications

The actual base pay is dependent on a number of factors, such as transferable skills, work experience, business needs and market demands.

Skills

• Technical knowledge in electromechanical engineering, HVAC, electrical systems, or related fields.
• Strong hands-on troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Customer-facing professionalism and ability to work in a high-pressure, remote environment.
• Strong communication skills, both verbal and written.

Benefits

• Athletic Insurance Plan.
• 401k Employee volunteer contribution Plan.
• A great work environment characterized by friendliness, international diversity, flexibility, and a hybrid-friendly approach.

Pay

Attractive compensation package reflecting your expertise and experience.

Schedule

Flexible schedule to accommodate travel requirements.

Submer

We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.