Field Service Technician

About the role

This is a fully remote position with travel Monday through Friday to customer facilities. Candidates can live anywhere in the U.S. as long as they are near a major airport, though Midwest and East Coast locations are preferred due to client concentration. If you enjoy variety, autonomy, customer interaction, and solving complex technical challenges — this is the role for you.

Responsibilities

• Install, commission, troubleshoot, maintain, and repair custom automated packaging equipment
• Diagnose mechanical, electrical, pneumatic, and controls-related issues in the field
• Perform PLC uploads, resets, replacements, and basic controls troubleshooting
• Read and interpret electrical schematics, mechanical drawings, and pneumatic diagrams
• Fine-tune machinery performance and optimize operational efficiency
• Train customer personnel on equipment operation and preventive maintenance
• Complete detailed service documentation and communicate findings to engineering teams
• Build strong relationships with customers while serving as the primary on-site technical resource
• Travel extensively throughout the U.S. with occasional international travel for training and support

What We’re Looking For

• 5+ years of hands-on experience in automation, packaging machinery, manufacturing equipment, or industrial service environments
• Strong mechanical aptitude with working knowledge of electrical systems and controls
• Basic PLC/HMI troubleshooting experience
• Experience working with automated machinery, packaging systems, conveyors, robotics, or custom equipment
• Ability to work independently in the field and manage multiple assignments
• Comfortable traveling extensively and working directly with customers
• Strong communication and problem-solving skills
• Proficiency with Microsoft Office and remote troubleshooting tools
• Valid driver’s license and passport required

Compensation & Perks

• $42-$48/hour base pay
• Average earnings well over $100K annually with overtime and travel
• Time-and-a-half after 40 hours
• Double time on Sundays
• Typical schedule includes 10-hour days in the field
• Estimated 25-50% annual overtime opportunity
• $600/month vehicle allowance
• $75/day meal per diem while traveling
• Company credit card
• Company cell phone
• Paid travel expenses
• International training opportunities in Germany and Thailand
• Fully remote when not traveling