Field Service Technician

About the role

SEI is looking for a skilled Field Service Technician to diagnose, repair, maintain, and commission heavy construction equipment at customer job sites near the Harrisburg facility. You'll work with industry-leading equipment, utilize state-of-the-art diagnostic technology, and enjoy the independence of working directly with customers while being supported by an experienced service team.

Stephenson Equipment, Inc. (SEI) has been an industry leader since 1957, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and road maintenance equipment throughout Pennsylvania, New York, Maryland, Virginia, and Washington, D.C. We are proud to be an employee-owned company where our employees share in the success of the business through our Employee Stock Ownership Plan (ESOP).

Responsibilities

• Diagnose, troubleshoot, repair, and maintain heavy construction equipment in the field and at SEI facilities.
• Perform advanced diagnostics on diesel engines, hydraulic systems, electrical systems, powertrain components, and electronic controls.
• Complete preventative maintenance inspections and warranty repairs.
• Test equipment after repairs to ensure peak performance and customer satisfaction.
• Respond to emergency service calls to minimize customer downtime.
• Read and interpret service manuals, wiring diagrams, hydraulic schematics, and technical bulletins.
• Utilize computerized diagnostic equipment.
• Operate and maintain a company service truck, tools, and parts inventory.
• Accurately complete work orders, service reports, inspection forms, and warranty documentation.
• Communicate repair recommendations and equipment status professionally with customers.
• Follow all company safety policies and OSHA regulations.

Requirements

• Minimum 5 years of experience repairing heavy construction equipment, paving equipment, road maintenance equipment, or other diesel-powered machinery.
• Valid driver's license with an acceptable driving record.
• Must provide and maintain a personal set of professional mechanic's hand tools required to perform the essential functions of the position. Specialty tools, diagnostic equipment, and company-specific tooling are provided by Stephenson Equipment.

Preferred Qualifications

• Technical degree or certification in Diesel Technology, Heavy Equipment Technology, or a related field.
• Experience servicing construction, paving, or road maintenance equipment.
• CDL (preferred but not required).

Skills

• Advanced knowledge of diesel engines, hydraulics, electrical systems, and drivetrain components.
• Strong diagnostic and troubleshooting abilities.
• Experience using OEM diagnostic software and electronic testing equipment.
• Ability to read hydraulic, electrical, pneumatic, and mechanical schematics.
• Excellent mechanical aptitude and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple service calls.
• Professional attitude with a commitment to quality and safety.

Physical Requirements

• Lift up to 75 pounds frequently.
• Stand, kneel, crouch, climb, and work in confined spaces.
• Work outdoors in varying weather conditions.
• Travel regularly throughout the assigned territory.
• Work around noise, vibration, fuels, lubricants, hydraulic fluids, and industrial environments.
• Work overtime and occasional weekends as customer needs require.

Benefits

• Competitive compensation based on experience, certifications, and technical expertise.
• Comprehensive medical, dental, and vision insurance (day 1).
• Employee Stock Ownership Plan (ESOP).
• 401(k) with company match.
• Company-paid life insurance.
• Tool and shoe allowance.
• Paid holidays and paid time off.
• Company-provided service truck (where applicable).

Stable, employee-owned organization with a strong reputation in the heavy equipment industry.