Field Service Technician

Role Summary

As a key member of the Surveillance and Security Product Line, the Surveillance and Security Field Technician is a communication position responsible for the setup, installation and repair of electronic communications equipment, as well as installation, maintenance and repair of surveillance equipment. This position is a customer facing role that will require frequent travel.

Role Priorities / Responsibilities

• Field support of the Solar Surveillance product line
• Set up, install and repair electronic communications equipment; including computers, phone systems, wireless products, LTE, and satellite systems (systems/equipment used, but not limited to: PBX, Auto Acquirers, LTE modems, and use of hard wiring)
• Communicate job progress to customers, job managers, and Technical Services
• Configure network, telephony and other communication equipment
• Diagnose and troubleshoot network, telephony, LTE, and VSAT related issues
• Troubleshoot and repair solar systems related to product lines
• Complete field retrofits related to product improvements
• Provide guidance to customers for best equipment placement and configuration during installations and service calls

Essential Knowledge, Skills And Abilities

• Knowledge of various VMS (Video Management Systems)
• Knowledge of various types of IP cameras and supporting systems and components
• Knowledge of computer networking systems
• Demonstrated ability to work with minimal supervision
• Able to troubleshoot low voltage systems on their own or with minimal remote guidance
• Demonstrates a strong work ethic
• Exemplifies a customer service first attitude
• Exemplifies attention to detail in their work
• Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
• Must have a valid driver's license and a motor vehicle record that meets fleet insurance requirements
• Ability to travel out of state for extended periods of time
• Ability to lift equipment weighting up to 60lbs

Preferred Knowledge, Skills And Abilities

• Demonstrates a strong work ethic
• Exemplify a customer service first attitude
• Exemplify attention to detail in their work
• Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
• iDirect / isite experience
• Training from a two-year vocational school or equivalent training
• 2 years of experience working with CCTV systems including IP cameras, NVRs and other peripheral components
• 2 years' experience working with networking
• Preferred 5 years of experience working with and troubleshooting various transports (LTE, Satellite and various point to point systems)
• Preferred 5 years of experience working with low voltage systems including 12VDC, 24VDC and 110VAC