Field Service Technician

Job Summary

The primary function of a Field Service Technician is to perform on-site inspection, diagnosis and repairs of customer's lift trucks and equipment at their location. Coordinate daily schedule with Field Service Advisor, provide excellent customer service at the site, communicate with the customer upon arrival and update as needed, inspect the forklift and/or issues that were reported, give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so, diagnose and repair equipment per customer request, quality control each job to ensure completeness, communicate with customer and dispatch on job completion, clean the area after work is completed, verify the equipment is up to safety standards, inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines, drive in a safe and courteous manner, every day is a major responsibility to insure the employees' safety as well as others on the road, complete and submit all work orders every day through electronic tablets that are issued to you.

Essential Functions

• Coordinate daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Communicate with the customer upon arrival and update as needed
• Inspect the forklift and/or issues that were reported
• Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
• Diagnose and repair equipment per customer request
• Quality control each job to ensure completeness
• Communicate with customer and dispatch on job completion
• Clean the area after work is completed
• Verify the equipment is up to safety standards
• Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
• Drive in a safe and courteous manner

Qualifications

• High school diploma or equivalent
• Clean driving record
• Minimum of 2 years’ experience working on material handling equipment or heavy industrial equipment
• Auto, truck, or military repairs experience will be considered
• Requires strong mechanical aptitude
• Must have mechanic tools

Physical Demands And Working Conditions

• Sitting, standing, and walking (up to continuously)
• Frequent use of computer and telephone requiring repetitive finger, hand, and arm movement
• Occasionally carry office supplies and other miscellaneous items up to 50 pounds
• Continuous use of seeing, hearing, verbal communication
• Work indoors and outdoors
• Exposure to temperatures commensurate with outdoor seasonal temperatures

Company Information

• Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States.
• We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation.
• Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Equal Opportunity Employer

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”