Field Service Technician
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus. Headquartered in Omaha, NE, they serve businesses nationwide, including those in finance, manufacturing, transportation, and healthcare.
About the role
Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in various industries such as banking, education, logistics, manufacturing, medical, retail, and others.
Responsibilities
- Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
- Manages preventative maintenance schedule in a timely and efficient manner.
- Affords assistance to other territories and technicians as needed, which may include travel to other metropolitan areas.
- Takes ownership of meeting customers' business needs.
- Captures updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
- Manages parts inventory in accordance with established guidelines.
- Submits required paperwork in a timely, efficient, and complete manner.
- Might be asked to train new technicians in an on-the-job manner.
Requirements
- Two or more years related experience and/or training.
- Valid and current state Driver's License.
- Self-motivated and able to work effectively under minimal supervision.
- Knowledge/Skills/Abilities: Ability to diagnose equipment operational errors and product failures, must be able to problem solve, think analytically and be attentive to detail, good verbal communication skills for interaction with customers.
- Physical Demands: Regularly required to stand, walk, sit, talk, write, and hear, reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn, frequently lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds, must be able to meet all physical requirements up to eight hours per day, able to travel overnight 5-10%.
Qualifications
- Associates degree (AA) or equivalent from two-year college or technical school preferred.
Skills
- Problem-solving ability.
- Analytical thinking.
- Attention to detail.
- Verbal communication skills.
Benefits
- Paid Training.
- Generous benefits package including a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
- 401K savings plan with a generous company match.
- Discounted health insurance premiums through our wellness program.
- Tuition Reimbursement Plan covering up to $5,250.
- Company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.
Pay
Compensation is commensurate with experience.
Schedule
Position requires overnight travel 5-10%.
Company Car
Available for personal use.
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.