Field Service Technician

About the role

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus. We provide nationwide, on-site service to businesses in various sectors including financial, manufacturing, transportation, and healthcare.

Secur-Serv is headquartered in Omaha, NE, and serves customers throughout the continental United States and Canada. Join us because we are committed to professional and personal growth, offering training, tuition reimbursement, and a comprehensive benefits package.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Collaborates with technical support when necessary.
• Updates, status, and completes tasks by communicating with manager, sales, technical support, call center, and customers via voicemail, wireless call processing system, or in-person.
• Manages parts inventory in accordance with established guidelines.
• Sets up and maintains equipment in accordance with service agreements.
• Submits required paperwork in a timely, efficient, and complete manner.
• Might be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Able to successfully attend training in Headquarters and/or outside schools to stay updated on new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
  • Ability to diagnose equipment operational errors and product failures.
  • Problem solving, thinking analytically, and being attentive to detail.
  • Good verbal communication skills for interaction with customers.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.

Qualifications

• Absolutely no drug or alcohol use.
• Able to travel overnight 5-10%.
• Able to pass a background check.
• Able to pass a drug test.
• Able to pass a credit check.
• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Skills

• Technical knowledge and experience.
• Problem-solving skills.
• Attention to detail.
• Verbal communication skills.

Benefits

• Paid Training
• Generous benefits package including medical, dental, vision, life insurance, short- and long-term disability coverage, and a 401K savings plan with a generous company match.
• Wellness program to improve health and discounts on health insurance premiums.
• Tuition reimbursement plan covering up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs to develop skills and advance career.

Pay

Compensation is commensurate with experience.

Schedule

Work schedule varies based on customer needs and territory assignments.