Field Service Technician

About the Company

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. We provide nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Headquartered in Omaha, NE, Secur-Serv services customers throughout the continental United States and Canada.

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

About the Role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician, you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedule in a timely and efficient manner.
• Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
• Take ownership of meeting customers’ business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.

Qualifications

• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem solve, think analytically, and be attentive to detail.
• Good verbal communication skills for interaction with customers.
• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist, and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Benefits

• Company car available for personal use.
• Paid training.
• Copay medical plan option and HSA medical plans with employer contributions to your HSA Account.
• Dental and vision coverage.
• Company-paid life insurance and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match (vested on your first day of eligibility).
• Wellness program with discounts on health insurance premiums.
• Tuition Reimbursement Plan covering up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs.