Field Service Technician

About the role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician, you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Essential Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Affords assistance to other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Captures updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training
• Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments
• Valid and current state Driver's License
• Self-motivated and able to work effectively under minimal supervision
• Knowledge/Skills/Abilities: Ability to diagnose equipment operational errors and product failures, Must be able to problem solve, think analytically and be attentive to detail, Good verbal communication skills for interaction with customers
• Physical Demands: Regularly required to stand, walk, sit, talk, write, and hear Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn Frequently lift and/or move up to 25 pounds Occasionally lift and/or move up to 50 pounds Must be able to meet all physical requirements up to eight hours per day Able to travel overnight 5-10%
• Prioritize: Associates degree (AA) or equivalent from two-year college or technical school preferred

Qualifications

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Skills

• Ability to diagnose equipment operational errors and product failures
• Problem solving, thinking analytically, and being attentive to detail
• Good verbal communication skills for interaction with customers

Benefits

• Company car that is available for personal use
• Paid Training
• Generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan
• Participation in our wellness program to improve your health and earn a discount on your health insurance premiums
• Utilization of our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career

Pay

Commensurate with experience

Schedule

Varies