Field Service Technician

About the role

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coincides activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• SUBMITS REQUIRED PAPERS IN A TIMELY, EFFICIENT, AND COMPLETE MANNER.
• MAY BE ASKED TO TRAIN NEW TECHNICIANS IN AN ON-THE-JOB MANNER.

Requirements

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem solve, think analytically and be attentive to detail.
• Good verbal communication skills for interaction with customers.

Qualifications

• Absorbed degree (AA) or equivalent from two-year college or technical school preferred.

Skills

• Ability to diagnose equipment operational errors and product failures.
• Problem solving, thinking analytically, and being attentive to detail.
• Good verbal communication skills for interaction with customers.

Benefits

• $1,000K HIRING BONUS
• Company car that is available for personal use
• Paid Training
• Generous benefits package for regular full-time employees, including a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Wellness program to improve your health and earn a discount on your health insurance premiums.
• Tuition Reimbursement Plan which covers up to $5,250.
• Utilization of company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Regular travel overnight 5-10%.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.