Field Service Technician

About the role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician, you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Affords assistance to other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Collaborates with technical support when necessary.
• Takes updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• Might be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities: Ability to diagnose equipment operational errors and product failures, must be able to problem solve, think analytically and be attentive to detail, good verbal communication skills for interaction with customers.

Skills

Associates degree (AA) or equivalent from two-year college or technical school preferred.

Benefits

• Company car that is available for personal use.
• Paid Training.
• We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

Pay

Commensurate with experience.

Schedule

Varies based on location and shift.

Qualifications

Must be able to meet all physical requirements up to eight hours per day.

Company

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.