Field Service Technician

About the role

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus. We provide nationwide, on-site service to businesses in various sectors including financial, manufacturing, transportation, and healthcare.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Collaborates with technical support when necessary.
• Updates, status, and completes tasks by communicating with manager, sales, technical support, call center, and customers via voicemail, wireless call processing system, or in-person.
• Manages parts inventory in accordance with established guidelines.
• Sets and submits required paperwork in a timely, efficient, and complete manner.
• Might be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Able to successfully attend training in Headquarters and/or outside schools to stay updated on new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and capable of working effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.
• Problem-solving, analytical thinking, and attention to detail.
• Good verbal communication skills for interacting with customers.

Qualifications

• Absolutely no drug or alcohol use.
• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Skills

• Technical knowledge and experience in hardware installation, troubleshooting, and repair.

Benefits

• Company car available for personal use.
• Paid training.
• Generous benefits package including medical, dental, vision, life insurance, short- and long-term disability coverage, and a 401K savings plan with a generous company match.
• Wellness program to improve health and discounts on health insurance premiums.
• Tuition reimbursement plan covering up to $5,250.
• LinkedIn Learning subscription or certification programs to develop skills and advance career.

Pay

Compensation details are not specified in this posting.

Schedule

Regular overnight travel of 5-10% is required.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability coverage.
• 401K savings plan with a generous company match.
• Wellness program to improve health and discounts on health insurance premiums.
• Tuition reimbursement plan covering up to $5,250.
• LinkedIn Learning subscription or certification programs to develop skills and advance career.