Field Service Technician

About the role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training
• Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments
• Valid and current state Driver's License
• Self-motivated and able to work effectively under minimal supervision

Qualifications

• Associates degree (AA) or equivalent from two-year college or technical school preferred

Skills

• Ability to diagnose equipment operational errors and product failures
• Must be able to problem