Field Service Technician

About the role

As a Field Service Technician, you will certify, install, troubleshoot, repair, and verify the performance of complex cleanrooms, biosafety cabinets, fume hoods, laminar flow benches, and autoclaves. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions. This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of SSA. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

Responsibilities

• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Repair, install, and calibrate highly complex and intricate biomedical equipment and systems
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Maintain and develop expertise through ongoing training and education
• Lead Service Operations Special Projects as assigned.
• Travel to sites and/or work with other Central Office associates as necessary for the collection and analysis of information and/or data pertaining to any special assignments
• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history
• Responsible for ensuring all service and documentation is complete, timely, and accurate
• Build and maintain customer relationships and discuss equipment status and functionality with clinicians
• Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment